Finnish Red Cross wanted to improve their communication and serve thousands of volunteers online. The ideal solution was a complex but easy-to-use website with extensive Siebel CRM integration.

Efficient nationwide customer service was enabled with careful design of the service processes and by building supporting tools for them. The new integrated system enables FRC to communicate with their contacts in an efficient and yet personal way.

“Mearra's ability to react rapidly to the challenges of the changing world offers us a significant competitive advantage” -Esamatti Vuolle, Application Development Manager